Hyster enjoys a terrific relationship with the majority of its customers due its focus on creating complete client satisfaction through its world class production. Our objective is to foresee the requirements of all our customers in addition to address them with lift trucks that deliver the value, the performance and the reliability which they demand.
Hyster completely believes in starting with the client. The company performs annual focus groups and provides on-going voice of customer research that is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into smart designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to physical, environmental and virtual tests, in order to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests happen in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, every time.
Total Quality Every Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like for example part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold each employee responsible for constant quality, along with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster provides a huge variety of features. The corporation has remained fully devoted to its key focus on both safety and quality, on being innovative every time, and by providing some of the best material handling machinery on the market. These are only a few of the reasons the corporation has become a leader in the industry.